Privacy Policy

Last Updated: January 31, 2025

Homdex.org ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes what data we collect, how we use it, with whom we share it, and what rights you have regarding your information.

This Policy applies to all services provided by Homdex.org, including the website www.homdex.org, mobile applications, and any other online and offline channels of interaction (hereinafter referred to as the "Platform").

By using the Platform, you agree to the terms of this Policy. If you do not agree, please do not use our services.

1. What Data We Collect

We collect several types of personal information depending on how you interact with our Platform.

A. Data Provided by You

When creating an account, placing a service request, or contacting support, we may collect the following data:

  • Contact Information: Name, phone number, email address.
  • Order Information: Description of the task, selected service category, additional details.
  • Payment Data: In some service categories, fixed pricing may not apply, and the final cost is calculated on-site. For example, wall painting services may depend on the area, surface type, materials used, and the need for wall preparation. Similarly, plumbing repair costs may depend on the complexity of the issue and the cost of required parts.

B. Automatically Collected Data

When visiting the Platform, we may automatically collect:

  • IP address
  • Device and browser type
  • Visited pages and time spent on the site
  • Cookies and analytics data (see Section 6 for details)

C. Data Shared with Service Providers

After confirming a request, the service provider (e.g., repair technician, cleaner, upholstery specialist) gains access only to the data necessary to fulfill the order (customer name, contact phone number, and task details).

2. How We Use Your Data

We use your personal data for the following purposes:

  • To provide our services – processing requests, communicating with service providers, managing orders.
  • To contact you – sending confirmations, reminders, and order status updates.
  • To improve the Platform – analyzing user behavior, optimizing the service.
  • For marketing and promotions – occasionally sending promo codes or special offers. You can opt out of SMS notifications by replying STOP to the received message.
  • To ensure security – preventing fraud, verifying users.

3. Data Storage and Sharing

We take measures to protect your data and ensure its secure storage.

A. Where Data is Stored

All personal data is stored in a secure database. Order history is retained for reporting and service improvement. If a user requests data deletion, it will be erased in accordance with our retention policy.

B. With Whom We Share Data

We do not sell, transfer, or intend to sell your personal data to third parties. Our customers are our friends, and their trust is our top priority.

Access to data is granted only to:

  • Service providers – they receive access only to necessary data after confirming a request.
  • Third-party services – we use Twilio for sending SMS.
  • Legal requirements – if required by law, court subpoena, or government request.

4. Your Rights Under CCPA (California Consumer Privacy Act)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

A. Right to Know What Data is Collected

You can request information about:

  • Categories of data collected.
  • Purposes of data usage.
  • Third parties with whom data is shared (we do not share data with third parties except as stated above).

B. Right to Delete Data

You can request the deletion of all your data by emailing us at [email protected].

C. Right to Opt-Out of Data "Sale"

We do not sell or intend to sell personal data.

D. Protection Against Discrimination

We will not restrict your use of the service for exercising your CCPA rights.

To submit a CCPA request, email us at [email protected] with the subject line "CCPA Request".

5. Data Security

We take measures to protect your data, including:

  • Encryption of transmitted information.
  • Access control and authorization.
  • Regular security audits.

6. Cookies and Analytics

We use cookies and Google Analytics to track user activity and improve the service.

  • Cookies help us remember your settings.
  • Google Analytics analyzes how users interact with the site.

How to Disable Cookies: You can disable cookies in your browser settings, but some Platform features may not work correctly.

7. Data Retention Policy

We retain data for as long as necessary to operate the service and comply with legal requirements.

  • If a user requests account deletion, all personal data is erased.
  • Transaction history may be retained for reporting purposes.

8. Service Availability

Homdex.org currently operates only in the United States, specifically in California. We do not process requests from users outside the U.S.

9. Contact Us

If you have questions about our Privacy Policy, please contact us:

  • 📧 Email: [email protected]
  • 📍 Address: 17624 Harris Way, Apt 201, Canyon Country, CA, 91387, USA
  • 🌍 Website: www.homdex.org

10. Policy Changes

We may periodically update this Privacy Policy. Changes will be posted on this page, and for significant changes, we may send an email notification.

By continuing to use the service, you agree to the updated Policy.